For individuals and families
Nutrition, housing, and care navigation.
OpenDoor Care helps individuals and families connect with services that support health, stability, and daily life. We make screening, referrals, and next steps easier.
Screening · Referrals · Personal support
Do you have Medicaid and want support with food, housing, or another everyday need?
Request a CallHave questions about services or screening? Contact OpenDoor Care.
Call (315) 300-8923Social Care Network (SCN)
Eligible Medicaid members may qualify for free support in these areas:
Eligibility
Am I Eligible for SCN Services?
Any Medicaid member can get screened. A care coordinator reviews your needs and explains which services or referrals may be available.
Self-screener online · Find your service area
Request a call. OpenDoor Care will call you to complete your screening and explain possible next steps.
Even if you do not qualify for a Social Care Network service, you may still get connected to other state, federal, or community programs.
How do I know if I'm eligible?
You have New York Medicaid.
A short screening shows you need help with things like food or housing.
Some services are for Medicaid members with certain health situations. A person will explain which rules apply.
Request a call to complete a screening by phone, or email us if you have questions.
Service area
Our Finger Lakes service area
Search by county or ZIP code to see whether you are in OpenDoor Care's 14-county service area.
Our region is served by WeLinkCare by FLIPA.
Check your service areaFrequently asked questions
FAQs
How does the screening work?
Request a call with your name, phone number, and consent to be called. OpenDoor Care will complete your screening by phone, asking about needs such as food, housing, and transportation.
What happens after I request a call?
OpenDoor Care will call you to complete your screening. A care coordinator can then explain possible services, referrals, and next steps.
What if I'm already in a Health Home?
You can still get screened. The two programs can work together. Your Health Home care manager can do the screening with you. Joining won't change your Health Home or your Medicaid.
Is it free?
Yes. If you have Medicaid, screening is free. Covered Social Care Network services don't cost you anything.
Can my whole family participate?
Yes. Anyone in your household with a Medicaid number can be screened. People may qualify for different help based on their needs.
What if I already get help from a food pantry or housing agency?
You may still qualify for other help — like meals made for a health need, utility bills, mold cleanup, or home safety changes. The program won't pay twice for the same thing.
Will I lose my benefits if I don't join?
No. This is voluntary. It won't affect your Medicaid. You can join or leave anytime.
How do I know if I'm eligible?
Start with a free screening by phone. Some extra services are for Managed Care members with certain health situations. Even if that isn't you, we can still help you find other programs.