Preparing to support New Yorkers Application and onboarding in progress

About OpenDoor Care

Practical support starts with the person, not the paperwork.

We are preparing a member-first screening and navigation experience while showing the exact supplied AHC HRSN form as a non-submitting demonstration.

Our approach

Listen carefully. Follow up like a human.

A good screening conversation makes room for what is happening at home, on the road, and in daily life. It should help a person name a concern without making them navigate a complicated system alone.

OpenDoor Care’s Unite Us connection is pending. The form demonstration accepts no identifying information, submits no answers, and is not an eligibility or referral decision. OpenDoor Care is not a direct provider of food, housing, rent assistance, or transportation.

What we are building toward

A member-first experience with clear boundaries.

Plain language

People should be able to understand what a screening can do, what it cannot do, and what may happen next.

Human follow-up

Connection needs care and context. A future process should keep people at the center rather than reduce them to a form.

Honest status

We will state what is being planned and avoid presenting future connections as active services.

Independent by design

Clear about who we are.

OpenDoor Care is an independent organization and does not imply endorsement by named networks, vendors, Medicaid, or New York State.

Read the readiness approach